Coaching a team of home lenders through regional markets that don’t behave the way capital-city commentary assumes has taught me that most leadership and sales advice sounds great in theory and falls apart under real pressure. This hub gathers everything on Random Thoughts Whilst Working about coaching, sales, team leadership, and getting more done without burning people out.
The Long View
Selling Through Real Conversations, Not Scripts
- Understanding Buyer Psychology: What 30 Years of Lending Conversations Taught Me
- How to Use Client Feedback to Shape a Lending Team’s Sales Strategy
- Why You’re Not Asking for the Business (And How to Start)
- Negotiating Success: 10 Proven Strategies
- Why Settlement Day Isn’t the Finish Line for a Lending Relationship
- How Rising Rates Changed the Way Lenders Actually Sell
- What Actually Works in Modern Sales
- Why a Real Client Story Explains Lending Policy Better Than the Policy Itself
- Navigating Choppy Waters: Strategies to Find Sales in a Slowing Market
- Don’t Let Your Leads Leak: Mastering the Pipeline with a Funnel Analogy
Coaching That Actually Works
- What Actually Keeps a Good Lender: Retention Beyond the Benefits Package
- What Actually Works Coaching a Lending Team (Not Another Framework)
- Why Emotional Intelligence Outperforms IQ in Sales Coaching
- Building a Personal Brand in Banking, Where Trust Is the Whole Product
- Coaching a New Lender Through Their First Six Months
- How I Give Feedback That Changes Behaviour: The SBI Framework
- Book Review: The Coaching Habit by Michael Bungay Stanier
Got a sales, coaching, or leadership question you’d like covered? Get in touch.
