Where Good Home Loan Referrals Actually Come From
Home lending referrals come from past clients, real estate agents, accountants and financial planners, and each one is earned in a different way.
Leadership
How I Give Feedback That Changes Behaviour: The SBI Framework
How I use the SBI framework (Situation, Behaviour, Impact) to give feedback that changes behaviour, with a real coaching example from my lending team.
Managing Teams Through Economic Uncertainty
What helps a lending team through rate uncertainty isn’t reassurance. It’s giving lenders something concrete to say to anxious clients, and being straight about what you don’t know.
What Actually Keeps a Good Lender: Retention Beyond the Benefits Package
A good lender takes years to build — the client trust, the instinct for which files need extra work. After 30 years in banking, here’s what actually keeps good people, and it isn’t the benefits package.
What Photography Taught Me About Leading Lending Teams
What 30+ years of leading lending teams and a weekend camera habit have in common: deciding what belongs in the frame.